FAQs

You ask, We answer 

Orders

How do I choose the right sizes?

Head over to our Sizing Info page where you’ll find simple measurement instructions and size charts for all the styles we offer.

Is my order is underway?

Once an order is placed you’ll be sent a confirmation email. If you can’t find the email, check your junk mail first, then please contact us if it hasn’t arrived.

Can I change my order?

Yes, if the campaign is still running. Please contact our customer service team for any changes before the campaign ends.

When will my order arrive?

All orders are shipped within 5-10 business days after a successful campaign has completed. We’ll supply you with tracking information to monitor delivery status for every TeeM8 order.

Payments

Which payment methods are accepted by TeeM8?

PayPal or credit card (VISA, Mastercard).

When will funds be debited from my account?

We’ll withdraw funds once your order is placed.

What happens if the campaign is unsuccessful?

If the campaign fails to meet its sales target you will be refunded immediately.

Are TeeM8 payments secure?

Yes! TeeM8 uses PayPal’s renowned payment gateway which is protected by 168 bit SSL encryption.

My payment has not been processed. What should I do?

Contact us ASAP with your order number so we can resolve the issue for you.

Shipping

How much will shipping cost?

For orders shipped Australia wide: $11 AUD for single items + $4 AUD each for any additional items. We’re gearing up to make international shipping available, check this space for a future announcement.

How long will shipping take?

Allow 2-5 business days for delivery within Australia.

Who does TeeM8 use to ship my order?

Orders are shipped via Startrack or Australia Post Registered Mail. Please be aware that both services require a signature from the receiver upon delivery.

Returns

Can I return my order?

TeeM8 will gladly accept returns where goods are deemed faulty or the order was supplied in error.

What if my tshirt doesn’t fit?

All garments are custom made and therefore TeeM8 cannot refund or exchange your purchase if you have chosen the size incorrectly.

Responsibility

Are TeeM8’s garments ethically made?

Absolutely. TeeM8 only sources garments from companies who guarantee that child labour is not used in the manufacturing of the products we sell. Please contact us via email if you would like copies of the documentation provided to us by manufacturers.

What about the environment?

TeeM8 is careful to select garment makers who use environmentally responsible manufacturing processes. Feel free to contact us for copies of the documentation from our suppliers.

Profits

When do I receive my profit?

Within 5 business days of the goods being shipped.

Does TeeM8 take fees from my profit?

No, all profits are yours to keep!

Why is my profit different to the profit estimator?

The profit estimator is based on the information supplied. The profit is calculated on the actual print colours and the garment quantity sold.